ProSupport Plus is Dell's most complete support service, it combines 24x7 priority access to expert support, coverage for accidents, hard drive retention, next business day onsite service after remote diagnosis, and proactive monitoring for automated issue identification and notification. It ensures that hardware and software are running smoothly so you can focus on what's important.
*Availability and terms of Dell EMC Services vary by region and by product. Contact a sales representative for details.
*Availability and terms of Dell EMC Services vary by region and by product. Contact a sales representative for details.
Key Selling Points
- 24x7 direct access to in-region ProSupport engineers
- Proactive monitoring, automated issue detection, failure prevention and notifications with SupportAssist
- Keep your hard drive after replacement to ensure data security
- Repairs for accidents caused by drops, spills or electrical surges
Specifications
| General | |
|---|---|
| Service Included | Parts and labor |
| Location | On-site |
| Full Contract Period | 3 years |
| Response Time | Next business day |
| Service Availability | 24 hours a day / 7 days a week |
| Details | |
| Service & Support | Extended service agreement - parts and labor - 3 years - on-site - response time: NBD - availability: 24 hours a day / Monday-Sunday¦ Technical support - phone consulting - 3 years - availability: 24 hours a day / Monday-Sunday¦ Technical support - web support - 3 years - availability: 24 hours a day / Monday-Sunday¦ Technical support - web knowledge base access - 3 years - availability: 24 hours a day / Monday-Sunday¦ Technical support - remote diagnosis - 3 years - availability: 24 hours a day / Monday-Sunday¦ Technical support - e-mail consulting - 3 years - availability: 24 hours a day / Monday-Sunday |
| Compatibility Information | |
| Designed For | Dell EMC M630 |
