Conquer data centre complexity with unwavering support for hardware and software and a smart way to manage the mix of vendors in your environment. Dell EMC offers a single source with the expertise, know-how and capabilities to help you support your business. ProSupport offers highly trained experts around the clock and around the globe to address IT needs, minimize disruptions and maintain a high level of productivity.
Mission Critical is a rapid resolution option, giving 4 hour parts and/or labour response. Rely on Dell EMC to get you back up and running fast.
*Availability and terms of Dell EMC Services vary by region and by product. Contact a sales representative for details.
Mission Critical is a rapid resolution option, giving 4 hour parts and/or labour response. Rely on Dell EMC to get you back up and running fast.
*Availability and terms of Dell EMC Services vary by region and by product. Contact a sales representative for details.
Key Selling Points
- 24x7 access to certified hardware and software experts
- Collaborative support with 3rd party vendors
- Hypervisor, Operating Environment Software and OS support
- A consistent level of support available for Dell EMC hardware, software and solutions
- 4 Hour Mission Critical onsite parts and labor response
Specifications
| General | |
|---|---|
| Service Included | Parts and labor |
| Location | On-site |
| Full Contract Period | 4 years |
| Response Time | 4 hours (for critical issues) |
| Service Availability | 24 hours a day / 7 days a week |
| Details | |
| Service & Support | Extended service agreement - parts and labor - 4 years - on-site - response time: 4 h - availability: 24 hours a day / Monday-Sunday - severity level 1¦ Technical support - phone consulting - 4 years - availability: 24 hours a day / Monday-Sunday¦ Technical support - web support - 4 years - availability: 24 hours a day / Monday-Sunday¦ Technical support - remote diagnosis - 4 years - availability: 24 hours a day / Monday-Sunday¦ Technical support - e-mail consulting - 4 years - availability: 24 hours a day / Monday-Sunday¦ Technical support - web knowledge base access - 4 years - availability: 24 hours a day / Monday-Sunday |
| Compatibility Information | |
| Designed For | Dell EMC PowerEdge T640 |
