ProSupport provides 24x7 priority access to engineers, onsite service after remote diagnosis and SupportAssist technology with automated issue detection and alerts. Let Dell help reduce any downtime.
*Availability and terms of Dell EMC Services vary by region and by product. Contact a sales representative for details.
*Availability and terms of Dell EMC Services vary by region and by product. Contact a sales representative for details.
Key Selling Points
- 24x7 direct access to in-region ProSupport engineers
- Proactive automated issue detection and alerts with SupportAssist technology
- Next business day onsite support after remote diagnosis
Specifications
| General | |
|---|---|
| Service Included | Parts and labor |
| Location | On-site |
| Full Contract Period | 5 years |
| Response Time | Next business day |
| Service Availability | 24 hours a day / 7 days a week |
| Details | |
| Service & Support | Extended service agreement - parts and labor - 5 years - on-site - response time: NBD - availability: 24 hours a day / Monday-Sunday¦ Technical support - phone consulting - 5 years - availability: 24 hours a day / Monday-Sunday¦ Technical support - web support - 5 years - availability: 24 hours a day / Monday-Sunday¦ Technical support - web knowledge base access - 5 years - availability: 24 hours a day / Monday-Sunday¦ Technical support - remote diagnosis - 5 years - availability: 24 hours a day / Monday-Sunday¦ Technical support - e-mail consulting - 5 years - availability: 24 hours a day / Monday-Sunday |
| Compatibility Information | |
| Designed For | Dell EMC R640 |
