Next Business Day Proactive Care Service - an HP authorized representative (CE) will arrive at the customer's site during the onsite coverage window to begin hardware maintenance service on the next coverage day after the call has been received and acknowledged by HP. Service features are defined in the hardware onsite support area of the "Service limitations" section. Availability of response times is dependent on the proximity of the customer site to an HP-designated support hub.
Specifications
| General | |
|---|---|
| Service Included | Parts and labor |
| Location | On-site |
| Full Contract Period | 3 years |
| Response Time | Next business day |
| Service Availability | 9 hours a day / 5 days a week |
| Details | |
| Service & Support | Extended service agreement - parts and labor - 3 years - on-site - response time: next business day - availability: 9 hours a day / Monday-Friday ¦ New releases update - 3 years ¦ Product info support - web knowledge base access - 3 years ¦ Technical support - remote diagnosis - 3 years ¦ Technical support - phone consulting - 3 years - response time: 2 hours - availability: 24 hours a day / Monday-Sunday |
| Compatibility Information | |
| Designed For | P/N: Q1J01A, Q1J04A, Q1J79A |
