Offers a next-business-day on-site response with coverage available nine hours per day between 8:00 a.m. and 5:00 p.m. local time, on business days Monday through Friday, excluding on Hewlett Packard Enterprise holidays. Software support is provided with a two-hour response time.
Specifications
| General | |
|---|---|
| Service Included | Parts and labor |
| Location | On-site |
| Full Contract Period | 5 years |
| Response Time | Next business day |
| Service Availability | 9 hours a day / 5 days a week |
| Details | |
| Service & Support | Extended service agreement - parts and labor - 5 years - on-site - response time: next business day - availability: 9 hours a day / Monday-Friday ¦ Technical support - phone consulting - 5 years - response time: 2 hours - availability: 9 hours a day / Monday-Friday ¦ Technical support - remote diagnosis - 5 years ¦ New releases update - 5 years ¦ Product info support - web knowledge base access - 5 years |
| Compatibility Information | |
| Designed For | P/N: Q1J01A, Q1J04A, Q1J79A |
