The VMware Production Support and Subscription Service is designed with your production environments in mind. VMware global support centers are staffed around the clock to provide you access to VMware's industry-leading expertise in virtualization and years of experience supporting virtual infrastructure products in real-world customer environments. VMware is committed to delivering enterprise-class, worldwide support with a single objective in mind: your success.
Key Selling Points
- Fast response times for critical issues
- Remote support
- Online access to documentation, knowledge base articles, discussion forums and other technical resources
- Product updates and upgrades
Specifications
| General |
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| Type | Technical support |
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| Service Included | Emergency phone consulting |
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| Full Contract Period | 3 years |
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| Response Time | 30 min |
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| Service Availability | 24 hours a day / 7 days a week |
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| Software |
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| Software Title | VMware Virtual SAN Advanced |
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| Installation Type | Locally installed |
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| Version | 6 |
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| License Qty | 1 processor |
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| Details |
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| Service & Support | Emergency phone consulting - 3 years / 18 contacts - response time: 30 min availability: 24 hours a day / Monday-Sunday - severity level 1 ¦ Phone consulting - 3 years / 18 contacts - response time: 4 business hours availability: 12 hours a day / Monday-Friday - severity level 2 ¦ Phone consulting - 3 years / 18 contacts - response time: 8 business hours availability: 12 hours a day / Monday-Friday - severity level 3 ¦ Phone consulting - 3 years / 18 contacts - response time: 12 business hours availability: 12 hours a day / Monday-Friday - severity level 4 ¦ E-mail consulting - 3 years / 18 contacts ¦ New releases update - 3 years ¦ Web knowledge base access - 3 years ¦ Web support - 3 years ¦ Remote monitoring - 3 years ¦ Technical support - 3 years - on-site - severity critical |
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