VMware Production Support is designed with your production environments in mind. The global support centers are staffed around the clock to provide you access to industry-leading expertise in virtualization and years of experience supporting virtual infrastructure products in real-world customer environments.
Key Selling Points
- Global, 24 x 7 support for severity 1 issues
- Fast response times for critical issues
- Unlimited number of support requests
- Remote support
- Online access to documentation and technical resources, knowledge base, discussion forums
Specifications
| General | |
|---|---|
| Type | Technical support |
| Service Included | Emergency phone consulting |
| Full Contract Period | 3 years |
| Response Time | 30 min |
| Service Availability | 24 hours a day / 7 days a week |
| Software | |
| Software Title | VMware vCenter Server Standard for vSphere |
| Installation Type | Locally installed |
| Version | 6 |
| License Qty | 1 instance |
| Details | |
| Service & Support | Emergency phone consulting - 3 years / 18 contacts - response time: 30 min availability: 24 hours a day / Monday-Sunday - severity level 1 ¦ Phone consulting - 3 years / 18 contacts - response time: 4 business hours availability: 12 hours a day / Monday-Friday - severity level 2 ¦ Phone consulting - 3 years / 18 contacts - response time: 8 business hours availability: 12 hours a day / Monday-Friday - severity level 3 ¦ Phone consulting - 3 years / 18 contacts - response time: 12 business hours availability: 12 hours a day / Monday-Friday - severity level 4 ¦ E-mail consulting - 3 years / 18 contacts ¦ New releases update - 3 years ¦ Web knowledge base access - 3 years ¦ Web support - 3 years ¦ Remote monitoring - 3 years ¦ Technical support - 3 years - on-site - severity critical |
