VS6-ESP-KIT-P-SSS-C - VMware vSphere 6 Essentials Plus Kit Production Support-Subscription - 1 Year

VS6-ESP-KIT-P-SSS-C - VMware vSphere 6 Essentials Plus Kit Production Support-Subscription - 1 Year

MFG Part
VS6-ESP-KIT-P-SSS-C
Inventory
0
Condition
New
Availability
Available
$1,200.00
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The VMware Production Support and Subscription Service is designed with your production environments in mind. VMware global support centers are staffed around the clock to provide you access to VMware's industry-leading expertise in virtualization and years of experience supporting virtual infrastructure products in real-world customer environments. VMware is committed to delivering enterprise-class, worldwide support with a single objective in mind: your success.

Key Selling Points

  • Fast response times for critical issues
  • Remote support
  • Online access to documentation, knowledge base articles, discussion forums and other technical resources
  • Product updates and upgrades

Specifications

General
TypeTechnical support
Service IncludedEmergency phone consulting
Full Contract Period1 year
Response Time30 min
Service Availability24 hours a day / 7 days a week
Software
Software TitleVMware vSphere Essentials Plus Bundle
Installation TypeLocally installed
Version6
Details
Service & SupportEmergency phone consulting - 1 year / 6 contacts - response time: 30 min availability: 24 hours a day / Monday-Sunday - severity level 1 ¦ Phone consulting - 1 year / 6 contacts - response time: 4 business hours availability: 12 hours a day / Monday-Friday - severity level 2 ¦ Phone consulting - 1 year / 6 contacts - response time: 8 business hours availability: 12 hours a day / Monday-Friday - severity level 3 ¦ Phone consulting - 1 year / 6 contacts - response time: 12 business hours availability: 12 hours a day / Monday-Friday - severity level 4 ¦ E-mail consulting - 1 year / 6 contacts ¦ Web knowledge base access - 1 year ¦ Web support - 1 year ¦ New releases update - 1 year ¦ Remote monitoring - 1 year ¦ Technical support - 1 year - on-site - severity critical

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